HELP
& SUPPORT
Need
Help? You got it! Your VisionGate software account comes with unlimited
support and a powererful online User Guide, which includes detailed
online video tutorials instructing you on how to customize your
membership web site.
I.
"Online User Guide" with "Video Tutorials" ...
User
Guide & Video Tutorials
Our
Client Customer Support Team is ready to help you with any questions
you may have with your new VisionGate account.
II.
"Online Help Desk" and "Support Ticket System"
...
When
you need help with your VisionGate account, simply contact our "Online
Help Desk" by submitting a "Support Ticket" online.
It's fast, and it's easy. Using
this system will allow us to ensure that you get a proper response.
You
can also submit questions about our products, technical matters,
billing issues, product support, affiliate program, etc. We look
forward to hearing from you.
Just click
the blue button below
to contact us online and submit a "new" support ticket.
Your inquiry will be delivered to our office immediately. One
of our Support Specialists will promptly respond to your inquiry.
We look forward to hearing from you.
Once you
submit a new support ticket, you will receive an eMail notice
that includes a reference number with regard to your contacting
us. Please save this eMail for your reference and allow up to
48 hours for a prompt reply.
Follow-Up
"Response System" Helps To Serve You!
If you have
already created a "new" support ticket and wish to
review any "replies" or follow-ups to that ticket,
simply click the orange button
above and enter the original support ticket's
reference number. A history log will appear showing you our
follow-up replies concerning that originally support ticket.
